Knowledgable neutral. Highly credentialed mediator, arbitrator and facilitator.
The neutral resolution of healthcare conflicts and disputes, serving physicians, hospitals and patients.
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The Outcomes To Expect

If everything goes well, everyone involved will meet his or her expectations: physicians, hospitals and patients. Where misunderstanding continues to block communication, sometimes:

Everyone leaves the arbitration session(s) happy.

No one leaves the arbitration session(s) happy.

But usually:

Each one of the disputed parties has to compromise; they have "to give in order to get." Summaries of mediation were distributed to the appropriate conflicting parties.

Or, the parties understand each other and resentment is at bay. Money is saved, not wasted. Procedures are easily understood, they go smoother, egos are healed.

But, suppose the parties arrive at an impasse?

If no agreement is reached, an impasse will be declared. Despite a lack of formal resolution, the parties would have a better understanding of the strengths and weaknesses of their own position and those of the counter-party(ies). Confidentiality of the proceedings, including the caucuses, whether or not an agreement is reached, is to be maintained indefinitely.

The downside of an impasse is that the parties have now given up their control of determining an outcome. The next question would be how to settle the dispute. The answer would depend on the particular situation as to which alternative is selected.

A special case
Attention must be paid to the special healthcare issue of the disclosure of errors and adverse events. The value of an early interest-based mediation intervention cannot be overemphasized. Parties in this situation are often concerned about factors beyond dollars. When adequate information is available to the parties, resolution can often be achieved.

A special case II
Should informal negotiation by the parties fail to resolve a conflict, mediation is the most effective and efficient method to achieve settlement. Mediation can be facilitated by in-house persons or by outside, formally-trained mediators. If done in-house, there should be training for those who will act as neutral facilitators. Outside facilitators, however, can be better accepted as neutrals by the conflicted parties.